CONVECOB 2009 - National Convention of Collecting Professionals

Schedule of the Event

DAY 1 – NOVEMBER 12th

07.30 – 09.00

Registration Opening

09.00 – 09.30

ConveCob 2009 Opening

09.30 – 10.30

Opening Conference (Hall Valparaíso 2)
Economic Vision 2010 – Change Perspectives
Erick Guerrero Rosas
Financial Advisor - Televisión Azteca - Mexico

10.30 – 13.00

EXPO SHOW ROOM
Technology and Solutions Forum for the Collections Industry

CONFERENCES AND PRODUCT DEMOS

Conferences at Iturbide Hall 1

10.30 – 11.00 11.00 - 11.30	Buro de Credito Comprehensive Customer Knowledge for credit and collection decisions based on Credit Bureau reports Gabriel Corral Alcala Commercial Director - Buro de Credito	Axtel Virtual Services for Call Centers in Contingency Periods Hernan Garza Villareal Axtel Sales Director
10.30 – 11.00 11.00 - 11.30		CRIF Collection Process: From Traditional to an Innovative Approach Silvia Boncompagni Analitic Senior Advisor, CRIF USA Ricardo Ortiz de Montellano y de Iturbide Risk Management Director and Executive Manager of Corporative Finances - Hipotecaria Su Casita
11.30 – 12.00	In Concert Don’t waste time: Concentrate on the best collecting strategy, integrate and focus in your main resources and implement it perfectly. Joaquin Peña Velazquez CEO y Socio Consultor - Lemonade Solutions y Lemon tree	MCM Telecom Hosted IP PBX and Hosted Contact Center Solutions for Call Centers and MCM Telecom Corporates Daniel Reyes Strategic Business Director Neocenter Mass Audio Message Dialing for Political Campaigns Debt Collections Fernando Romo President Linux User of Mexico C. A., Director General of Incuvox, S.A. De C. V., Director of Tecnología - Neocenter
12.30 - 13.00	Nuxiba Technologies VoIP Future in Contact Centers Jose Luis Mendez Briseño Director General - Nuxiba Technologies

Product Demo Hall (Fitted in the Expo)

10.30 - 10.45	In Concert
10.50 - 11.05	MCM Telecom
11.05 - 11.20	Neocenter
11.25 - 11.40	Nuxiba
11.45 - 12.00	Axtel
12.05 - 12.20	CRIF
12.25 - 12.40	Buró de Crédito
12.45 - 13.00	Altitude Software

13.00 - 14.30

LUNCH (Hall Valparaíso 1)

IMPCOB WORKSHOPS

14.30 - 16.30

Workshop 1	Workshop 2	Workshop 3	Workshop 4
APCOB and Ethics Code Josue Ivan Cruz Lopez Coordinador General del Instituto Mexicano de Profesionalización en la Cobranza - Mexico	Domiciliary Management Marco Antonio Ontiveros Training Manager - ICM Training - Mexico	High Performance Collection Team Luis Eduardo Perez Mata President ICM - Mexico	The Eight Steps Of Telephone Collections Verónica Galicia Rosas Certified Instructor - ICM Training.

16.30 - 17.00

COFEE BREAK NETWORKING

SIMULTANEOUS CONFERENCES (Hall Valparaíso 2)

17.00 - 18.30

Conference 1	Conference 2	Conference 3	Conference 4
Information Security Todd Langusch Chief Security Officer Tech Lock Inc	Neural Networks And Their Application In Collection Models Pedro Pablo González Pérez Chief of the Dept. of Applied Mathematics and Systems - UAM – México	The Development Of Contact Centers And Their Challenges In Collection Issues Maria Eugenia Garcia Aguirre General Director of IMT-Mexico	Industrial Management Principles Applied To The Development Of Collection Centers Dra. Kaja Kroll Chrysler Financial

DAY 2 – NOVEMBER 13th

PLENARY CONFERENCES

09.00 -10.00

Plenary Conference 1
Professionalization of Collections
Miguel Ochoa
Professor - IPADE

10.00 - 11.00

Plenary Conference 1
Customer Support
Sergio Flores President and Executive Director
Service Quality Institute Latin America

11.00 -12.00

EXPO - COFEE BREAK

11:00 - 11:15	Experian
11:20 - 11:35	Maxcom
11:40 - 11:55	Mitrol

12.00 - 13.00

Plenary Conference 3
And How About After The Crisis? It's Time of Responsible Credit
Ramón Carrillo Rosales

13.00 - 14.30

LUNCH LUNCH (Hall Valparaíso 1)

14.30 - 16.00

Plenary Conference 4
Collection Scenarios 2010
Agustin Paulin Hutmacher
Infonavit
Octavio Reyes Hinojosa
Scotiabank

16.00 - 17.00

Plenary Conference 5
Passion For Being Great, Collections Is a Quality Challenge
Rafael Piccolo Ciriello
Exdirector HP Latinoamerica

17.00 - 17.30

COFEE BREAK

17.30 - 18.30

Closure Conference
Mexico Beyond 2009
Federico Reyes Heroles
Political Commentator

18.30 - 20.00

The National Convention of Debt Collection Professionals 2010 Announcement
Closure Cocktail

* This agenda is a preliminary and can be modified. We recommend you to keep informed periodically about the progress of the content.